5 Ways to Maintain the Contractor & End User Relationship

Building and maintaining a strong relationship between the contractor and the end user of an ammonia refrigeration facility is one of the most valuable things both parties can do for any project success.

Communication, organization, and detailed understanding of what each side offers are essential to a smooth partnership.

The experts at Industrial Refrigerated Systems, Ltd., have compiled five principles that refrigeration contractors and end users can apply to their work environments in order to get the most out of their relationship.

1. Define Your Customers’ Goals

As a contractor, it is highly important to define your customers’ goals.

The best way to accomplish this is by taking the time to ask the right questions, understand their budget restrictions, and assemble proper designs.

Additionally, making an effort to understanding their business plan regarding their short and long-term goals will help contractors better understand their customers.

For example, if the end user plans on selling the facility within 10 years, it may be best to install a less expensive system with a shorter service life.

Conversely, an end user looking longer into the future may be better served by an efficient system with a longer service life.

2. Present All Possible Options

There are multiple decisions and functions for a refrigeration system.

And in order to get the most out of the relationship, the contractor must inform customers of all available options and the impact they each have.

It is also equally important to provide numerous services that make it easier for the end user to get help, ask questions, or receive maintenance when they need it.

Industrial Refrigerated Systems, Ltd., offers 24/7 emergency maintenance services, so you can get the assistance you need, when you need it.

3. Document Work Performed On The Systems

The end user will benefit greatly if detailed documentation is maintained on all work performed in the facility.

If the work performed on the facility is documented and stored, the contractor can then be intimately familiar with the operations and history of the equipment.

The more a contractor knows about the plant system, the more effectively he or she can satisfy the end users’ needs.

In maintaining a close working relationship and open lines of communication, the contractor can provide quick service when needed.

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4. Be Familiar With The Customers’ Equipment

Being familiar with the system allows the contractor to recommend products that will benefit the end user.

If the contractor is aware of the system the end user is using, or past products that the customer has previously used, he or she can make better informed recommendations as to which products to utilize in the future.

Additionally, if the contractor knows what system or products are in place, he or she can suggest savings on energy or maintenance costs.

5. Work Together

In order to foster a healthy work environment and strong relationship, communication and unison are key.

End users should work with the contractor when hiring new employees because this will allow them to use the contractor as a source of information to assist in things such as:

  • Provide training on the equipment
  • Review safety procedures
  • Demonstrate start-up and shut-down
  • Give recommendations on the best way to safely isolate components
  • And more

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A solid relationship allows the end user to specialize in what they do best, so they can focus more on the business, and the contractor can focus on providing a well-maintained, efficiently running system.

If you would like more information on our services, or any of the topics discussed above, feel free to contact us!

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